Safe Delivery, Guaranteed Satisfaction
Every masterpiece is handcrafted with care and shipped securely to your doorstep – wherever you are.
Global Shipping Made Simple
Processing Time
Custom paintings take 2–4 weeks to create. Shipping begins once you approve the final artwork.
Shipping Partners
We use insured carriers like DHL, FedEx, and local postal services for reliable global delivery.
Delivery Times
- USA: 3–7 business days
- Europe: 5–10 business days
- Rest of World: 7–14 business days
Handling Delays, Issues And Returns
Handling Delays or Issues
- Track Your Package: Use the link in your confirmation email.
- Contact Us: Report delays/loss within 7 days of estimated delivery.
- We’ll Fix It: Reship or refund immediately under our insurance.
- Reassurance:We work directly with carriers to resolve issues – no stress for you!
Returns & Exchanges
- Because each piece is handmade for you, we don’t accept returns. Instead, we offer
- Free Revisions:Request changes to your digital mockup before painting begins.
- Damage/Loss::Full replacement or refund if artwork arrives damaged (report within 48 hours).
- Mismatch Guarantee: If the final piece differs from the approved mockup, we’ll redo it for free.
How to Request a Replacement
Contact Us
Email support@artfluxgallery.com within 48 hours of delivery.
Provide Proof
Share photos/video of the issue.
Resolution
We’ll ship a replacement or issue a refund within 3 business days.
Common Shipping & Return Questions
Yes! Update your address via your account dashboard up to 24 hours before shipping.
Yes – contact us before checkout for combined shipping discounts.
50+ countries, including the USA, UK, EU, Australia, and Canada. Full list here.
Customs fees or delays (check your country’s import policies).